Desktop Technician

Position Overview

SA Technologies is one of the leading premier IT Consulting Companies in Santa Clara. SAT is an Oracle Gold Partner & Microsoft Partner known for its highly scalable and world-class consulting processes. The ideal candidate for the Desktop Technician position will be responsible for the remote installation, configuration, and administration of Windows desktops as well as provide support via phone and remote desktop access.

Position:

Key Responsibilities

• Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
• Set up new users, including desktop configuration, email accounts, ldap accounts, and VPN accounts.
• Support both local and remote employees with desktop issues, account issues, and access to various internal services.
• Troubleshoot software issues on employee desktops/laptops.
• Provide off-hour support when required.

Required Qualifications

• Education: Associate's degree in a technical field such as computer science, computer engineering or a related field required.
• Experience Required: 5-7 years' experience required.
• Knowledge of Windows OS.
• Experience with desktop installation and configuration.
• Experience troubleshooting desktop issues as well as mobile devices.
• Ability to interact heavily with customers to understand user application requirements, especially during transitions to a Virtual Desktop Environment.