Customer Service ( Remote work )

Position Overview

The customer service representative will be responsible for answering client inquiries, providing product information, and helping customers by being informative, empathetic, and eager to quickly solve problems. Must be willing to listen, learn, and resolve any customer inquiry.

Key Responsibilities

• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Record, organize, and file customer interactions and account changes
• Schedule call backs and appointments to resolve customer needs
• Provide excellent customer care and focusby assessing customer needs and offering appropriate troubleshooting methods
• Strive to meet and go above personal and team target goals
• Able to up-sell when needed

Required Qualifications

• Ability to learn and follow all customer service procedures and policies
• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions or concerns
• Customer-focusedapproach for ensuring a positive experience and resolution

Benefits & Perks

• Health Insurance(dental and vision included)
• Excellent retirement plan
• Tremendous upward mobilityinto other positions and management
• Flexible hours
• Remote Position(s)available (work from home)