IT Support Technician
Cazenovia Recovery Systems Inc7 months ago
Buffalo, NY, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Job description
The Information Technology (IT) Support Technician provides frontline (Tier 1) and limited Tier 2 technical support for agency staff across Windows, macOS, iOS/iPadOS, and standard business applications. This role is responsible for first-contact timely issue resolution, accurate ticket documentation, endpoint lifecycle support, and effective escalation in accordance with agency standards.
Required Skills
Issue Resolution
iOS/iPadOS
Windows
macOS
Technical Support
Ticket Documentation
Endpoint Lifecycle Management
Customer Service