Full Time Assistant Store Manager (Store 4245)

Position Overview

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model – the Circle of Life – the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences. This position is responsible for ensuring products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, maintaining a clean and organized shopping environment, and growing guest loyalty while supervising Sales Associates and Retail Keyholders in the absence of the Store Manager.

Key Responsibilities

• Provide best-in-class guest service by greeting guests promptly, responding to their questions and concerns courteously, and ensuring a positive shopping experience.
• Support the overall shopping environment including visual merchandising, sales initiatives, and building lasting guest relationships.
• Process guest purchases and returns accurately using the Point-of-Sale (POS) system while ensuring proper transaction procedures.
• Answer incoming phone calls promptly and professionally, and escalate guest issues to the Store Manager when necessary.
• Promote GameStop’s guest benefits including the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager in setting service expectations and training store associates on company policies, procedures, and best practices.
• Monitor associate performance, provide feedback, and ensure proper completion of onboarding and training requirements.
• Coordinate associate schedules, ensure breaks are observed, and manage staffing levels to deliver optimal guest service.
• Oversee payroll administration including time edits and ensuring accurate compensation for all hours worked.
• Maintain a clean, organized, and merchandised store in compliance with company guidelines and ensure all fixtures function properly.
• Ensure timely fulfillment and shipment of Omni-Channel orders and manage inventory controls and loss prevention practices.
• Count, balance, and reconcile daily transactions, complete closing paperwork, and handle bank deposits in accordance with guidelines.
• Verify shipments for discrepancies and manage inventory counts as well as defective/recall processes.
• Maintain safety standards by identifying and addressing potentially hazardous situations and reporting injuries promptly.
• Keep store records and files organized and ensure that all procedural manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence while adhering to company policies and procedures.
• Follow all opening and closing procedures consistently.

Required Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.

Preferred Qualifications

• Associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or a related field.
• At least 6 months of retail management experience.
• At least 2 years of retail sales, guest service, and/or management experience.
• Video game knowledge.

Benefits & Perks

• Compensation: $16.75 - $20.75
• Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance; they may also be eligible for a bonus and/or other incentives.