Customer Support Specialist

Position Overview

FDM4, a leading Software Developer and Solution Provider for manufacturers and distributors in the apparel and consumer products industries, is seeking a Customer Support Specialist. In this role, you will respond to and manage support tickets, troubleshoot software issues, address customer product challenges, define scope for custom software change requests, and train customers on FDM4 Software tailored to their unique needs. Salary: $45,000.00 - $60,000.00 per year; Job Type: Full-time; Location: In person.

Key Responsibilities

• Respond to and manage support tickets
• Troubleshoot software and identify root causes of software issues
• Address and find solutions for customer product issues
• Define and provide scope to custom software change requests on behalf of clients
• Train customers on using FDM4 Software aligned to their unique needs

Required Qualifications

• Customer Support experience (or other relevant experience)
• Ability to communicate effectively (verbal, written, and listening)
• Confidence in training and presenting concepts
• Aptitude for problem solving
• Proficiency in using, or the ability to quickly learn, software programs

Benefits & Perks

• Competitive salary
• Health and benefits package
• Supportive team atmosphere (we all succeed when you succeed!)
• Access to the best tools and technology available
• Opportunities to increase your knowledge in Information Technology and Business
• On-the-job training and career growth opportunities
• Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Paid time off, Vision insurance