Senior Analyst, Transportation

Position Overview

This role is part of Cardinal Health’s Transportation team and is responsible for ensuring the efficient movement of materials and products between suppliers, manufacturing sites, warehouses, and customers. You will support pharmaceutical and medical customers with same day and next day transportation services in a remote work-from-home environment (M–F 10:30 am–7:00 pm EST). This position plays a key role in managing transportation assets and optimizing processes to deliver superior service and cost efficiency.

Key Responsibilities

• Supporting pharmaceutical and medical customers within a same day and next day transportation model.
• Proactively handling customer, shipper, and carrier service requests and related inquiries.
• Ensuring that all planned service activities are logged in the appropriate systems and dispatched to the correct carrier.
• Serving as the primary point of contact for carrier service providers regarding routing, service expectations, and transportation requests.
• Monitoring the status of planned activities and proactively resolving pickup or delivery issues.
• Communicating with customers about potential service disruptions and detailing recovery plans.
• Tracking, analyzing, and reporting relevant data and metrics as needed.
• Collaborating with business leadership to define, develop, and continually improve business processes and technology.
• Applying technical knowledge and sound judgment to perform varied tasks and resolve issues.
• Assisting with additional projects or tasks as assigned.

Required Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 2–4 years’ experience in transportation planning or shipping activities.
• Prior experience in a freight brokerage or transportation environment.
• Experience or knowledge of Transportation Management Systems (TMS) is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Prior customer service or support experience is a plus.

Benefits & Perks

• Anticipated hourly range: $27.40 per hour – $39.30 per hour
• Bonus eligible: No
• Medical, dental, and vision coverage
• Paid time off plan
• Health Savings Account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible Spending Accounts (FSAs)
• Short- and long-term disability coverage
• Work–Life resources
• Paid parental leave
• Healthy lifestyle programs