Administrative & Customer Service Specialist (Full-Time)

Position Overview

United Safety & Alarms is a trusted provider of fire and security alarm services, supporting several affiliated companies from the same office building. We value professionalism, customer satisfaction, and operational excellence. In this full-time, in-office role, you will manage high volumes of communication, scheduling, and administrative tasks for United Safety & Alarms while also providing support to our affiliated businesses. Our technicians rely on your accuracy and our customers depend on your professionalism for a smooth service experience.

Key Responsibilities

• Answer and manage incoming phone calls, emails, texts, and chats.
• Create work orders, assign technicians, and schedule jobs efficiently.
• Process payments and manage accounts receivable tasks.
• Provide technicians with accurate, detailed job information.
• Handle administrative support: ordering parts, warranty returns, and permit applications.
• Assist management in resolving issues and improving workflows.
• Maintain a professional and positive demeanor under pressure.
• Support multiple affiliated companies as needed.

Required Qualifications

• High School Diploma or equivalent (Associate’s or higher preferred).
• 2+ years’ experience in administrative support, dispatch, or customer service.
• Alarm/security industry experience strongly preferred.
• Proficient in Microsoft Office (Excel required).
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Excellent written and verbal communication skills.

Benefits & Perks

• Compensation: Competitive pay ($17.00 - $20.00 per hour) based on experience.
• Job Type: Full-time
• Full-time stability with a respected group of companies.
• Opportunity to work across multiple affiliated businesses.
• Benefits: Dental insurance, Health insurance, Paid time off, Vision insurance.
• Work Location: In person