Client Support Professional (CSP) - Contract

Position Overview

Job ID: 109117BL – This is a CONTRACT POSITION with SIX ELEMENTS VIRTUAL COMPANIES, LLC. PLEASE NOTE: We are currently not accepting applications for this role in the following states: California, Conneticut, Massachusetts, Maryland, New York, Oregon. Agents will be responsible for providing excellent customer support service by taking inbound calls to assist with sales, account management, billing, and technical support.

Key Responsibilities

• Provide exceptional customer support via inbound calls.
• Assist with sales, account management, billing, and technical support inquiries.

Required Qualifications

• High school diploma/GED or equivalent work experience.
• Must be able to work a minimum of 20 hours per week, including possible Saturday or Sunday shifts.
• Must be able to type at least 35 wpm.
• Must attend online instructor-led training as required (training is unpaid and lasts 2-6 weeks up to 4 hours per day).
• High-speed broadband internet service required (no dial-up or wireless services permitted).
• Computer or laptop with a minimum of 2GB RAM.
• Windows 7 or XP operating system (MAC supported on select applications, but not all).
• PC speakers and a compatible headset.

Preferred Qualifications

• Associate's degree or higher is preferred.
• Minimum of 6 months previous customer service experience.
• Inbound call sales experience is an advantage.
• Excellent communication and computer skills, including proficiency in MS Word, Excel, PowerPoint, and experience with record/database management.