Customer Svc Rep 2 or 3

Position Overview

The Georgia Department of Public Health - District 2 is the lead agency entrusted with protecting lives and promoting healthy lifestyles statewide. Hall County Women, Infants & Children's (WIC) Department is seeking a Customer Service Representative to join their dedicated team. Salary: $34,569.00 - $39,037.00 Annually. Location: Hall County -Gainesville, GA. Schedule: Monday, Wednesday & Thursday 8-5, Tuesday 8-7 & Friday 8-12:00 pm. In this role, you will work with both internal and external customers to provide information and services, perform participant intakes, schedule appointments, maintain clinic flow, and coordinate communications.

We protect lives. The Department is committed to preventing disease, injury, and disability while promoting health and well-being within our communities.

Key Responsibilities

• Customer Service Representative 2: Under general supervision, you will communicate with the general public and internal/external customers to provide information and services, and resolve issues by researching policies, procedures, or laws.
• Customer Service Representative 3: Under broad supervision, you will provide recommendations and resolve more complex customer service issues by researching governing policies, procedures, or laws.
• General Duties: Complete participant intakes in person and over the phone, schedule appointments, maintain clinic flow, answer phone calls and emails, send appointment reminders, generate clinic reports, and coordinate with colleagues.

Required Qualifications

• Customer Service Representative 2: High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience at the lower level (Customer Svc Rep 1 or equivalent).
• Customer Service Representative 3: High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience at the lower level (Customer Svc Rep 2 or equivalent).

Preferred Qualifications

• To be able to speak, read, and write Spanish.

Benefits & Perks

• 40-hour work week (Monday - Friday) with a flexible schedule and 13 paid holidays per year.
• Three weeks each of annual and sick leave per year, plus a defined benefit retirement plan including a 401(K) option with employer matching.
• A range of flexible benefits including health, dental, vision, legal, long term care, short and long-term disability, and specified illness options; medical/childcare spending accounts and deferred compensation (457) are also available.
• As a full-time salaried employee, you will also enjoy additional perks such as training opportunities, health insurance, an employee retirement plan (ERS GSEPS), paid parental leave, and life insurance.