Front Office Assistant, Outpatient Rheumatology

Job Description

Are you a highly organized and personable individual with a passion for customer service? Piedmont Healthcare is seeking a Front Office Assistant to join our Outpatient Rheumatology team. As the first point of contact for our patients, you will play a crucial role in providing exceptional care and support. We are looking for someone with excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. If this sounds like you, we would love to have you on our team!

Your Responsibilities

• Greet and welcome patients in a warm and professional manner as they arrive for appointments.
• Schedule and confirm patient appointments, ensuring accuracy and efficiency.
• Maintain organized and up-to-date patient records, including personal and medical information.
• Assist patients with completing necessary forms and paperwork.
• Answer phone calls and respond to emails from patients, addressing any questions or concerns.
• Handle patient inquiries and requests with a high level of customer service.
• Collaborate with healthcare providers to ensure smooth and timely patient flow.
• Maintain a clean and organized front office area.
• Follow all privacy and confidentiality regulations when handling patient information.
• Notify appropriate staff of any urgent or emergency situations.
• Monitor and maintain office supplies, including ordering and restocking as needed.
• Act as a liaison between patients and healthcare providers to facilitate communication and address any concerns.
• Continuously strive to improve the patient experience and provide exceptional customer service.
• Adhere to all company policies and procedures.
• Attend training and meetings as required by the company.

Equal Opportunity Statement

Piedmont Healthcare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.