Senior IT Desktop support Tech

Apex Informatics2 days ago
New York, NY, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Job Title: Senior IT Desktop support Tech

Location: NYC,NY- 5 days in office

Duration: 6-12 months

  • Systems/Apps administration including installation/upgrade of software's, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support.
  • Responsible for supporting day to day operations on the service desk, desktop and engineering support including banking, financial trading, and IT Systems.
  • Supervise Information Systems, Security and Auxiliary services.
  • Fixing computers vulnerabilities and patching.
  • Analyze incidents reported by users and fixing them.
  • Handling Start of the day and End of the day processes.
  • Handling end-user's problems related to phone/turret system and network.
  • Coordinates with Madrid (H.O.) to resolve systems issues.
  • Troubleshooting and solving systems/desktops performance issues.
  • Creating Windows and VDI Images and Maintaining Them.
  • Building workstations/laptops/mobile devices.
  • Handling IT Asset Inventory Management.

Required Skills

Windows imaging
Security patching
Networking
Incident analysis
Troubleshooting
IT Asset Inventory Management
Workstation setup
Account management
Systems administration
Access control
Software installation and upgrades
End-user support
VDI support