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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
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 Why MCR Health? A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time" and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. In our time of growth, we are seeking a Help Desk Technician.
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 <strong>Location:</strong> Bradenton, FL
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 15px 0;">Key Responsibilities</h2>
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 <li style="margin: 10px 0; line-height: 1.6;">Log all requests for assistance (tickets) in the Help Desk Database (BOSS Helpdesk)</li>
 <li style="margin: 10px 0; line-height: 1.6;">Provide technical computer assistance (diagnose and apply recommended solution) to users or escalate tickets to appropriate I.T. staff</li>
 <li style="margin: 10px 0; line-height: 1.6;">Report urgent problems to the I.T. staff immediately</li>
 <li style="margin: 10px 0; line-height: 1.6;">Manage Help Desk calls/emails to resolution</li>
 <li style="margin: 10px 0; line-height: 1.6;">Provide technical telephony assistance to users</li>
 <li style="margin: 10px 0; line-height: 1.6;">Responsible for maintaining a documentation library of all processes and procedures (provided by I.T. staff)</li>
 <li style="margin: 10px 0; line-height: 1.6;">Respond to all work-related communications (letters, emails, voicemail) promptly</li>
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Help Desk Technician

Job Description

Position Overview

Key Responsibilities

Required Skills