Medical Front Desk

Position Overview

Full-time/Part-time Medical Front Desk Representative Needed at Harmony Medical Center – a premier healthcare facility dedicated to providing exceptional patient care and promoting overall wellness for a diverse patient population, from pediatrics to geriatrics. We are looking for a well-organized, caring individual to serve as a Front Desk Representative in our modern, advanced medical center offering comprehensive medical services across a wide range of specialties.

Sign-on Bonus: We offer a sign-on bonus to attract the best talent in the industry, recognizing the value and expertise you bring to our organization.

Schedule: Monday to Friday with occasional weekends and evening shifts; flexible scheduling options available.

Job Setting: Modern medical center offering comprehensive healthcare services from primary care to specialized treatments.

Key Responsibilities

• Greet and welcome patients and visitors, ensuring a warm and friendly atmosphere
• Register patients by accurately collecting and verifying personal and insurance information
• Schedule appointments and manage the appointment calendar effectively
• Answer incoming calls and address inquiries with accurate and helpful information
• Coordinate referrals to other healthcare providers, both internally and externally
• Verify insurance coverage and obtain necessary authorizations for services
• Collect co-payments and process patient payments accurately
• Maintain electronic medical records (EMRs) ensuring data integrity
• Collaborate with medical staff to ensure efficient patient flow and minimal wait times
• Assist with administrative tasks such as filing, faxing, and document organization
• Maintain strict confidentiality of patient information and adhere to HIPAA regulations

Required Qualifications

• High school diploma or equivalent; additional certification in medical office administration is a plus
• Proven experience as a Front Desk Representative or in a similar role within a healthcare setting
• Excellent communication and interpersonal skills with a focus on exceptional customer service
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Proficiency in using electronic medical record (EMR) systems and other relevant software
• Knowledge of medical terminology, insurance billing, and coding procedures
• Familiarity with HIPAA regulations and maintaining patient confidentiality
• High attention to detail with accuracy in data entry and record-keeping
• Ability to remain calm under pressure and effectively resolve conflicts

Salary and Benefits

• $33,000-$40,000/year + quarterly performance bonus
• Comprehensive health, dental, and vision insurance plans
• Paid time off, including vacation, sick leave, and holidays
• Employee assistance programs for personal and family well-being
• Employee discounts on various services and products