Technical Support Specialist

Position Overview

The Koch Technology Customer Service Organization is seeking a Technical Support Specialist to join our team! In this position, you will be responsible for providing a consumer-focused service related to software, hardware, and other IT issues. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions. The Koch Swarm team (Technical Support) is knowledge-centered and provides timely, consumer-focused support for all Koch companies by addressing tasks and resolving problems to reduce downtime and improve productivity. Please note, this role is not eligible for VISA sponsorship.

Key Responsibilities

• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite, through remote access, and via deskside support.
• Perform installation, configuration, and troubleshooting of Office 365 products, VPN, wireless, and mobility solutions.
• Troubleshoot issues related to hardware, network connectivity, printers, and software applications.
• Utilize working knowledge of Active Directory, group policies, share drives, DNS, and network permissions; handle new software standard exception requests.
• Diagnose and resolve technical issues with audio-visual equipment in conference and training rooms.
• Coordinate with service providers to resolve IT infrastructure issues.
• Ensure compliance with all Koch policies and procedures in related areas.
• Provide guidance based on documented IT policies and procedures.

Required Qualifications

• Experience in IT or customer service.
• Experience deploying software and troubleshooting complex IT issues.
• Experience with Microsoft operating systems and applications.

Preferred Qualifications

• Experience troubleshooting audio-visual equipment.

Benefits & Perks

• Our comprehensive benefits include medical, dental, vision, flexible spending and health savings accounts, life insurance, disability coverage, retirement plans, paid vacation/time off, educational assistance, and additional perks that support your overall wellbeing.