Customer Service Representative / Office staff

Position Overview

Duties will be performed in the Repossession and/or Auto Lending Industries – including Skip Tracing, Account Management, Collections, & Customer Support. Employees should have a high level of knowledge regarding all areas of investigation, collateral recovery, and customer service. Employees are expected to provide the highest level of customer service to our clients, have a passion for the business, and be willing to go the extra mile for our clients!

Key Responsibilities

• Have the ability to multi-task and deal with accounts appropriately in a high-stress environment – including updating, receiving, assigning, organizing, & follow up.
• Understand and be able to follow the laws and regulations that govern the asset recovery profession.
• Be able to answer calls from clients and provide appropriate, professional, accurate and timely information.
• Communicate professionally with clients to assist in the development of client relationships and new client development.
• Be willing to work whatever hours needed when necessary.

Required Qualifications

• Must be at least 20 years old.
• Experience utilizing Re-Pros software and/or other repossession software management products.
• Experience in customer service, skip-tracing services, investigations, or account services with knowledge of the repossession process and its complexities.
• Be proficient in computer software applications such as Internet Explorer, Groupwise, and Microsoft Word and Excel.
• Be team and task oriented and skilled at time management.
• Be willing to take and pass the Certified Asset Recovery Specialist (CARS) exam.