Senior Customer Success Leader — Remote Growth & Retention

Genesys Cloud Services, Inc. Job Posting

Genesys Cloud Services, Inc. is looking for a leader to direct a team of Customer Success Managers in Atlanta, Georgia. This role focuses on customer retention and satisfaction through effective strategies and execution within SaaS environments.

The ideal candidate has significant management experience and a strong understanding of customer experience platforms. You will be responsible for shaping customer success strategies, influencing cross-functional teams, and ensuring long-term success for customers.