Call Center Director

Position Overview

Our client, a lead-generation and intake company supporting the professional legal industry, is seeking an Assistant Call Center Director for on-site work in Las Vegas (Location: Las Vegas). This fun and growing company fosters a family/team-centered culture and is committed to long-term career stability and growth. The role offers a competitive package with Salary: $90k - $110k base plus bonus, and includes Benefits: PTO and additional perks.

Key Responsibilities

• Must have experience in large intake facilities (or similar industry), managing 20+ people.
• Must have a background in customer service and management, with excellent communication skills.
• Must have experience dealing with customers and troubleshooting issues.
• Must have experience in a fast-paced environment.
• Must have the ability to navigate and coordinate with multiple internal stakeholders.
• Proficiency with autodial systems such as Five9 or Vici is highly desirable.

Benefits & Perks

• Family/team-centered work culture that encourages long-term career growth and stability.
• Competitive bonus, benefits, and PTO package.
• Opportunity to work in a supportive, team-oriented environment.