Data Entry Clerk - San Juan, PR

Position Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. You’ll work with a talented team to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. At Optum, you will experience a culture of inclusion, comprehensive benefits, and career development opportunities. Join us to start Caring. Connecting. Growing together.

We are seeking a Data Entry Clerk to support our Quest Diagnostics operations through Billing Data Entry, Data Acquisition, Mail Returns processing, and management of Third-Party Denials.

Key Responsibilities

• Enter billing mnemonics and required billing information (e.g., US postal address, medical codes, insurance carrier details) from imaged requisitions.
• Follow procedural guidelines to input information into the systems and address patient inquiries.
• Navigate multiple computer applications such as MS Word, MS Excel, online and mainframe applications.
• Conduct basic research within computer applications to verify data (e.g., addresses, billing and reject codes).
• Utilize templates to generate letters and other correspondence as part of data entry tasks.
• Transfer received data from Quest Diagnostics into the required applications to initiate the billing cycle.
• Research mail returns, update invoices with current information, and log actions taken on patient bills.
• Investigate denied bills due to coverage issues or errors in patient/insurance information and resolve for re-billing.
• ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION

Required Qualifications

• At least 1 year of data entry experience
• Customer service experience
• Professional proficiency in both English and Spanish
• Proficiency with Windows PC and web applications, with the ability to learn new and complex computer systems
• Availability to work 40 hours per week during standard business hours (Monday - Friday, 7:00am – 4:30pm) with occasional overtime as needed

Preferred Qualifications

• Medical billing experience
• Familiarity with medical or health insurance terminology
• Strong Microsoft Excel skills

Benefits & Perks

• Compensation: Hourly pay ranging from $16.00 to $24.23 per hour (based on full-time employment and several factors including local labor markets, education, experience, and certifications)
• Benefits: Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all subject to eligibility requirements)

Additional attractions include clear career development paths and being part of a mission-driven team committed to advancing health optimization on a global scale.