Network/Telecom Analyst I

Position Overview

This position provides end user technical support at police stations, administrative sites, and operational sites for desktop/laptop computer equipment and related IT systems. The candidate will serve as a technical liaison between support staff, the Information Technology Division, outside vendors, and DIT staff, providing installation, troubleshooting, training, and detailed system documentation. Salary: $65,474.66 - $109,124.29 Annually Location: FAIRFAX (EJ28), VA.

Key Responsibilities

• Perform cable routing and termination, equipment installation and configuration, labeling, and documentation.
• Provide routine support for network and telecommunications functions.
• Respond to and prioritize user requests by offering guidance and assistance.
• Add and delete users as needed.
• Develop and implement documentation and procedures to prevent issues.
• Assist the help desk in problem determination and resolution.
• Set up, install, and test hardware and peripherals at user sites.
• Install network operating systems and standard software programs.
• Support installation of complex software and equipment.
• Provide basic one-on-one training to users.
• Maintain system records and technical documentation.
• Participate in managing network/telecommunication system upgrades, expansions, and equipment exchanges.
• Review new technology and recommend network/telecommunication system modifications.
• Maintain an accurate inventory of hardware and software.
• Provide assistance to other staff as needed.

Required Qualifications

• Some knowledge of data and voice communications protocols and industry standards (e.g., internet, intranet, internet security, frame relay, data network).
• Familiarity with communications network management and router configuration.
• Understanding of hardware and software, cabling, power requirements, and ancillary equipment related to network operations.
• Ability to work in a PC/network environment and install system hardware/software.
• Strong planning, scheduling, coordination, and project management skills.
• Effective communication skills, both oral and written, with the ability to translate technical terminology for non-technical audiences.
• Possess an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years of network/telecommunications experience; or a bachelor’s degree in similar fields.

Preferred Qualifications

• Experience working in the public safety sector (e.g., support of law enforcement, fire, EMS, or emergency communications operations).
• Proven track record providing hardware/software support for PCs, networking equipment, and end-user systems.
• Experience installing and deploying personal computers including network cards, drives, operating systems, and application software.
• Experience in providing end-user training (classroom or one-on-one) and creating technical documentation.
• Experience maintaining Windows-based physical or virtual servers including configuration, software installation, and patching.
• Experience managing hardware/software inventory and coordinating vendor returns or replacements.
• CompTIA Network+ or CompTIA A+ certification is strongly preferred.

Benefits & Perks

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

Note: This is a merit position with an attractive and comprehensive benefits package. Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program.