Patient Access Representative

Position Overview

This is a float position for the Crestview Hills location. The hours will range M-F from 7:30 am-6:30 pm with an occasional Saturday shift. Shifts will be assigned by the supervisor based on business needs at least two weeks in advance. If shifts arise for different hours once the two-week schedule has been set, these new shifts will be offered to this PAR. If agreed upon, the two-week schedule will be revised. This position may require long periods of standing.

Key Responsibilities

• Safety - Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients with Infectious Disease indicators.
• Customer Service - Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality - Maintains confidentiality and safeguards patient/family personal medical and financial information at all times. Accesses only the information necessary to perform job responsibilities.
• Compliance - Completes and authenticates all documents and questionnaires to ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Revenue Cycle Support - Supports Revenue Cycle, Health Information Management, and Regulatory functions by ensuring the necessary data, information, and forms are accurately entered into the system. Communicates with management regarding system errors or recommended changes.

Required Qualifications

• High school diploma or equivalent
• No directly related experience

Benefits & Perks

• Compensation: $17.14 - $20.36
• Market Leading Benefits Including: Medical coverage starting day one of employment. View employee benefits here.
• Competitive retirement plans
• Tuition reimbursement for continuing education
• Expansive employee discount programs through our many community partners
• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
• Support through Employee Resource Groups including African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
• Physical and mental health wellness programs
• Relocation assistance available for qualified positions
• Benefits may vary based on FTE Status and Position Type