Bilingual Insurance Customer Support Representative - Spanish-English - Remote

Position Overview

Join TTEC, where your potential has a place in our award-winning employment experience! As a Bilingual Insurance Customer Support Representative working remotely, you will play a crucial role in enhancing the customer experience with our healthcare insurance offerings.

Key Responsibilities

• Engage directly with external brokers to build rapport and confidence in our healthcare solutions.
• Provide essential support throughout the entire lifecycle, ensuring brokers receive concierge-level assistance.
• Identify and resolve complex issues related to insurance benefits, claims, enrollment, and billing processes.
• Contribute to our mission of delivering exceptional customer care.

Required Qualifications

• At least 1 year of customer service experience.
• A high school diploma or equivalent.
• Strong problem-solving skills for mid-to-high level customer service issues.
• Proficiency in computer use.
• Bilingual proficiency in English and Spanish.
• Reliable high-speed internet connection (greater than 15 mbps).
• A smartphone or similar device that runs iOS or Android for your daily log-in.

Preferred Qualifications

• A USB wired headset (preferred initial use). You may also use an existing headset, excluding Bluetooth models.

Benefits & Perks

• Support for your career and professional development.
• An inclusive culture where giving back is encouraged.
• A diverse team passionate about learning and innovation, supported by our company values.
• Competitive base wage of $17 per hour, with performance bonus opportunities.
• Comprehensive benefits package that may include paid time off, tuition reimbursement, and health & wellness incentives.