Bilingual (Spanish/English) Customer Success Agent (Remote to Start) - Call Center

Position Overview

The Agent, Customer Success will support FMC’s Call Center operations by providing exceptional service to customers – answering queries, resolving issues, and explaining policies with patience and clear communication. Must be local to Jacksonville, FL and fluent in both Spanish and English. A positive attitude, willingness to learn, and the ability to multitask in a fast-paced environment are essential.

Key Responsibilities

• Answer inbound calls and make outbound calls, responding to customer requests within set timeframes.
• Provide accurate and prompt information by retrieving loan details and assisting customers.
• Adhere to schedules, multitask, meet deadlines, and deliver both verbal and written responses.
• Work as part of a dedicated team to explain policies, procedures, and provide seamless solutions.
• Build positive relationships with customers, ensuring they feel secure and well-looked-after.
• Maintain regular attendance and comply with all company policies and procedures.
• Perform other related duties as assigned.

Required Qualifications

• Must be local to Jacksonville, FL
• Fluency in both Spanish and English
• High School Graduate or GED

Preferred Qualifications

• 0-1 years of related work experience

Benefits & Perks

• Remote work opportunity