Patient Logistic Specialist

Position Overview

Are you passionate about the patient experience? At HCA Healthcare, we care like family! Jump-start your career as a Patient Logistic Specialist at HCA Florida Memorial Hospital and help deliver excellent care with purpose and integrity.

Key Responsibilities

• Respond to phone calls with a sense of urgency and demonstrate good customer service skills.
• Gather initial information required to open new case/call(s) and prepare clinical information/packet for clinicians to assess and advance patient care.
• Establish and maintain an in-depth knowledge of facility medical staff, services, and specialized programs.
• Help locate available resources and coordinate information to support patient dispositions and/or admissions to the appropriate unit/facility.
• Maintain an active inventory of bed availability within the community for non-HCA placements and admissions.
• Accept, track, and facilitate hospital transfers and transports telephonically and via computer applications.
• Provide timely updates to customers on the status of patient cases, including assessment status and bed placement requests.
• Assist in scheduling and prioritizing discharge transports while supporting the Patient Logistics Center with rapid responses to service requests.

Required Qualifications

• Associate degree or higher preferred.
• Experience in a healthcare setting (such as an acute hospital, outpatient clinic, or practice) is preferred.
• Experience in Behavioral Health (for example, as a Behavioral Health Tech) is preferred.
• Demonstrated good communication skills, both verbal and written.
• Strong organizational skills with the ability to manage multiple tasks concurrently.
• Proficiency in and understanding of medical terminology.
• Scheduling Requirements: 12 Hour Shifts (Required), Flexibility in scheduling (Required), Rotating Weekends (Required), Holiday Shifts (Required).

Benefits & Perks

• Comprehensive Medical Coverage: Covers many common services at low or no cost, including prescription drugs, behavioral health, free telemedicine, and free AirMed transportation.
• Additional Insurance Options: Includes dental, vision, life, disability, and supplemental health protection plans along with auto and home insurance, identity theft protection, legal counseling, and more.
• Wellness Support: Free counseling services and resources for emotional, physical, and financial wellbeing.
• Retirement & Financial Perks: 401(k) Plan with a 100% match on 3% to 9% of pay, Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family & Lifestyle Benefits: Fertility and family building support, adoption assistance, referral services for child, elder, and pet care, home and auto repair, event planning, and consumer discounts.
• Education & Recognition: Tuition assistance, student loan and certification support, dependent scholarships, and a colleague recognition program.
• Time Off & Disability Coverage: Paid time off, paid family leave, long- and short-term disability coverage, and other leave options.
• Employee Health Assistance Fund: Free employee-only coverage for eligible full-time and part-time colleagues based on income.