AV Tech

Position Overview

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking an AV Tech to join our team. Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

Key Responsibilities

• Device Management: Handle computers, printers, VoIP, and cellphones, including onboarding/offboarding procedures, imaging, deployment, configuration, decommissioning, and disposal.
• Service Management: Respond to and resolve incident tickets and fulfill service request tickets for hardware, software, and support needs.
• Device Inventory: Manage inventory control, stock tracking of endpoint hardware, and support with receiving, organizing, and preparing devices for deployment.
• Active Directory (Users and Devices): Handle user account creation, modification, disabling, group membership management, and routine cleanup of inactive accounts.
• Software Installation and Configuration: Deploy a broad range of supported software (200+ apps), install and configure M365 Office Suite, and support Adobe and other commonly used applications.
• Documentation and Validation: Contribute to process validation and workflow documentation, develop end-user support guides and a knowledge base, and maintain technical documentation and procedures.

Required Qualifications

• Ability to complete approximately one day of familiarization training before independently supporting and maintaining IT endpoints.
• Strong help desk and endpoint support experience.