Support Specialist

Company Description

PayKings is a payment processing provider specializing in merchant account solutions for businesses of all sizes. The company partners with U.S. acquiring banks and operates a PCI-DSS Level I certified payment gateway that delivers advanced risk management, fraud prevention, and secure transaction processing. PayKings serves a wide range of industries, including consumer electronics, cosmetics, dietary supplements, fashion, lifestyle products, dating, vape/ecig, financial services, B2B, and online retail. With combined 30 years of experience in merchant banking and card industry management, the team offers innovative solutions for merchants of all sizes.

Role Description

The Support Specialist role is a full-time, on-site position based in Lehi, UT. This role is responsible for providing timely and accurate technical and customer support to merchants using PayKings’ payment processing solutions and gateway services. Day-to-day tasks include responding to inquiries via phone, email, and ticketing systems, diagnosing and resolving technical issues, and guiding merchants through account setup, configuration, and troubleshooting. The Support Specialist collaborates with internal teams to escalate complex issues, document recurring problems, and contribute to process improvements. The role also involves educating merchants on best practices, maintaining detailed records of interactions, and ensuring a positive, professional support experience that aligns with PayKings’ service standards.

Qualifications

• Strong customer support and client service skills, with experience handling inquiries and resolving user issues
• Technical support and troubleshooting abilities related to software, online platforms, or payment processing systems
• Effective communication skills, including clear verbal and written interaction with both technical and non-technical stakeholders
• Analytical skills for interpreting data, identifying patterns, and proposing practical solutions
• Familiarity with payment processing, merchant services, or financial technology is highly beneficial
• Proficiency with common support tools, CRM or ticketing systems, and basic office software
• Ability to work on-site in Lehi, UT, manage multiple tasks, and maintain attention to detail in a fast-paced environment