Hotel Operations Manager - The Cosmopolitan

Position Overview

Based in Las Vegas, Nevada, MGM Resorts International – where THE SHOW comes alive – is looking for an experienced Hotel Operations Manager. In this role, you’ll partner with the Resort Operations Manager to lead and inspire the Front Desk & Guest Services team, ensuring seamless operations and an exceptional guest experience that highlights the world-class standards of MGM Resorts. If you are passionate about hospitality, leadership, and delivering show-stopping service, this is your chance to make an impact.

Key Responsibilities

• Collaborate with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, and rules for the front desk operations team.
• Drive employee engagement through coaching, training, rewards, and ongoing development.
• Provide leadership to uphold and enhance the guest experience in line with company service standards.
• Participate in interviews, candidate selection, training, supervision, counseling, and coaching to ensure efficient department operations.
• Perform additional duties as assigned.

Required Qualifications

• 2+ Years of prior relevant experience in directing and managing teams in a hotel environment

Preferred Qualifications

• Bachelor’s Degree (preferred)
• Experience managing employees under a collective bargaining agreement
• Technical knowledge and experience with LMS

Benefits & Perks

• Wellness incentive programs for physical and mental health
• Access to company hotel, food and beverage, retail, and entertainment discounts, along with partner discounts on travel, electronics, online shopping, and more
• Free meals in the employee dining room
• Free parking both on and off-shift
• Health & Income Protection benefits for eligible employees
• Professional and personal development opportunities through programs, networking, and community volunteer events