Customer Service Specialist (Order Management)

Position Overview

At American Red Cross you will touch millions of lives every year as a vital part of the world’s largest humanitarian network. In this role, you will provide essential customer assistance by processing orders for blood, plasma derivatives, and transfusion-related products while maintaining hospital inventory within regulatory compliance. Join a team where your work is a force for good and enjoy competitive compensation (Starting rate $16.00–$16.50 per hour with potential adjustments based on location) along with comprehensive benefits. This full‐time, remote position operates on a day shift from 7:00 am to 3:30 pm Central time (with weekend and holiday availability) and requires flexibility during the initial 4–6 weeks of training.

Key Responsibilities

• Receive routine orders for blood, pharmaceutical products, and transfusion-related supplies; ensure accurate order entry, fulfillment, and follow-up communication if needs are not met.
• Utilize data, tools, and computer programs to manage product information and rotate inventories across primary and remote facilities.
• Provide outstanding customer service by proactively communicating with hospital clients and maintaining professional internal and external communications.
• Investigate and resolve hospital shipment issues while documenting and following up on customer concerns.
• Assist hospital personnel by offering inventory alternatives in accordance with established guidelines and procedures.

Required Qualifications

• High School diploma or equivalent required.
• Minimum one year of related experience or an equivalent combination of education and experience; experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is a plus.
• Excellent oral and written communication skills with outstanding interpersonal abilities at all levels.
• Strong organizational, problem-solving, and analytical skills with working knowledge of computers.
• Willingness to work on some holidays and adhere to a flexible schedule during the initial training period.
• Some business travel may be required.

Benefits & Perks

• Medical, Dental & Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO starting at 15 days per year
• 11 paid holidays (six core holidays and five floating holidays)
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Short and Long Term Disability Insurance
• Service Awards and recognition