Guest Services Associate

Position Overview

FLSA Status: Non-Exempt/ Union
To provide a welcoming first point of contact and support a seamless experience for all guests and clients entering OLHSA.

Key Responsibilities

• Greet all agency guests and clients upon arrival, ensuring a welcoming and professional atmosphere by actively listening and maintaining a friendly disposition.
• Provide accurate information about the agency, programs, events, and facilities; resolve minor issues; and refer guests and clients to the appropriate staff member, program, or division.
• Ensure all guests and clients sign in and out in accordance with agency safety protocols, and promptly notify appropriate staff of their arrival.
• Accept and distribute/notify recipients of agency deliveries in a timely and secure manner.
• Maintain a clean, organized, and inviting entrance area; distribute promotional materials as directed.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in customer service, front-desk, or other public-facing office role.
• Strong verbal communication skills and knowledge of basic computer applications/internet required; experience using Microsoft 365 preferred.
• Bilingual in English and Spanish strongly preferred.
• Valid Michigan driver's license, active auto insurance, and a reliable vehicle for work-related travel are required.

Physical Requirements

• Work is performed during an 8-hour workday.
• Sitting: 5 hours; Standing: 1 hour; Additional Sitting: 1 hour; Bending/Stooping: 1 hour.
• Must be able to perform movements including reaching above, crouching, at shoulder level, and kneeling.
• Weight Carried: up to 10 lbs; Weight Lifted: up to 10 lbs.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.