Helpdesk Support Engineer

Role - Helpdesk Support Engineer

Location - Los Angeles, CA

Job Type - Long Term Contract

• Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
• Expert level understanding of the difference between User Principal Name (UPN), PrimarySMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
• Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
• Hands-on experience with Microsoft Authenticator setup and troubleshooting
• Knowledge of WiFi 802.1x authentication and related configuration support
• Expertise in Outlook profile creation and repair
• Proficiency in login troubleshooting across desktop and enterprise systems
• Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
• Ability to communicate clearly and manage end-users in a professional manner during support interactions
• Excellent communication skills for end-user support and cross-team collaboration
• Demonstrated sense of urgency and ability to prioritize tasks in high-volume migration phases
• Customer-focused mindset with strong problem-solving abilities under tight deadlines
• Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
• Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
• Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
• Ability to support user account management tasks such as password resets, group membership checks, and access validation
• Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
• Ability to resync OneDrive and resolve synchronization issues during migrations
• Hands-on support experience with Windows 11, Apple/Mac systems, and iPhone devices
• Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms