Job Customer Service Representative

Position Overview

Hayward Holdings Inc. (NYSE 'HAYW') is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market. The company designs, manufactures, and markets a full line of residential and commercial pool and spa equipment, with facilities in North America, Europe, Australia, and China. This role is based in Location: Atlanta, GA. The Customer Service Representative plays a vital role in delivering exceptional support to dealers, distributors, and end users by managing high-volume inquiries and orders with accuracy, professionalism, and efficiency. If you are passionate about providing top-tier customer support and making an impact, we’d love to hear from you!

Key Responsibilities

• Serve as a primary point of contact for customer inquiries via email and phone.
• Process and manage high-volume orders, credits, sample requests, and replacement product requests.
• Assist customers in identifying correct replacement parts and ensuring order accuracy.
• Provide timely and accurate information on pricing, delivery status, and warranties.
• Communicate with customers about order changes, product availability, and exceptions.
• Process domestic and international shipments, including Customs paperwork.
• Execute sales programs and promotions in partnership with the Sales team.
• Collaborate with Sales, Marketing, Technical Support, and Operations to enhance the customer experience.
• Maintain accurate customer and pricing databases to ensure seamless order processing.
• Resolve customer complaints with tact, professionalism, and efficiency to ensure satisfaction.
• Identify opportunities to enhance service offerings and streamline processes.
• Negotiate solutions that balance customer needs and company objectives.

Required Qualifications

• Experience Required: 2+ years of experience in a Business-to-Business (B2B) customer service role.
• Experience with order management tools and shipping software (e.g., UPS, FedEx).
• Strong problem-solving and conflict-resolution skills.
• Ability to multi-task and manage priorities in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Strong commitment to customer service and effective teamwork.
• Education: Associate's degree in a related discipline OR comparable customer service experience in place of a degree.

Preferred Qualifications

• Bi-lingual skills (Spanish) are a plus.