Help Desk Analyst
Job Description
Position Overview
We are looking for a Helpdesk Analyst to join our client's team in Washington, DC. This is an exciting opportunity for a junior IT professional—someone who’s eager to build their career in a professional, fast-paced environment. The ideal candidate will have up to 3–4 years of experience in IT support, preferably from the private sector (not from an MSP background). This position will be onsite four days per week. Location: Washington, DC (Onsite 4 days per week)
About the Role
As a Helpdesk Analyst, you’ll provide Tier I IT support across a range of systems, software, and devices. You’ll work closely with senior IT staff to resolve user issues, improve processes, and ensure an excellent internal support experience.
Key Responsibilities
- Provide first‑line troubleshooting and user support for tickets and technical issues
- Create, triage, and elevate tickets for Tier II support as needed
- Resolve common technical problems (login issues, installations, configuration, etc.)
- Support onboarding and other user setup processes following established procedures
- Maintain accurate documentation of issues, solutions, and procedures
- Collaborate with team members to enhance IT operations and service delivery
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
- 2+ years of IT/desktop support experience
- Experience with Office 365, Windows, iOS, and Android devices
- Working knowledge of Active Directory
- Strong troubleshooting skills for both hardware and software
- Excellent communication skills, with the ability to explain technical concepts to non‑technical users
- Basic understanding of networking and security principles
- Ability to work both independently and collaboratively in a team environment
Compensation
Salary range: $60,000 – $70,000 (commensurate with experience)