Spanish Speaking Customer Service Representative

VirtualVocations9 days ago
Irvine, CA, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

A company is looking for a Customer Service Representative Spanish Speaking.

Key Responsibilities

  • Provide excellent customer service through various communication methods
  • Document all customer accounts accurately after any action
  • Adapt to changing customer needs while demonstrating empathy in interactions

Requirements and Qualifications

  • High school diploma or equivalent required
  • 2+ years' experience in customer service
  • Ability to obtain and maintain a Property and Casualty (P&C) insurance license
  • Proficiency with common customer service software and systems
  • Comfortable using AI-enabled support tools

Required Skills

Customer Service Excellence
AI-enabled Support Tools Familiarity
Empathy in Communication
Documentation Skills
Customer Service Software Proficiency
Property and Casualty (P&C) Insurance Knowledge
Bilingual (Spanish and English)