Spanish Speaking Customer Service Representative
VirtualVocations9 days ago
Irvine, CA, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
A company is looking for a Customer Service Representative Spanish Speaking.
Key Responsibilities
- Provide excellent customer service through various communication methods
- Document all customer accounts accurately after any action
- Adapt to changing customer needs while demonstrating empathy in interactions
Requirements and Qualifications
- High school diploma or equivalent required
- 2+ years' experience in customer service
- Ability to obtain and maintain a Property and Casualty (P&C) insurance license
- Proficiency with common customer service software and systems
- Comfortable using AI-enabled support tools
Required Skills
Customer Service Excellence
AI-enabled Support Tools Familiarity
Empathy in Communication
Documentation Skills
Customer Service Software Proficiency
Property and Casualty (P&C) Insurance Knowledge
Bilingual (Spanish and English)