IT Infrastructure Engineer

Responsibilities

Network Engineering

• Design, deploy, and maintain LAN/WAN infrastructure across San Francisco, Reno, and Singapore office locations
• Administer and optimize Cisco Meraki environments, including MX security appliances, MS switches, and MR access points
• Manage site-to-site VPN tunnels and Client VPN configurations, ensuring reliable and secure connectivity across all sites
• Configure and maintain VLANs, routing, firewall policies, and content filtering rules
• Monitor network performance and availability using Meraki Dashboard and other network monitoring tools, proactively identifying and resolving issues
• Plan and execute network infrastructure changes, upgrades, and expansions with minimal disruption to operations
• Manage DNS, DHCP, and IP address management (IPAM) across all sites
• Develop and maintain network documentation, including topology diagrams, IP schemas, and configuration runbooks
• Participate in on-call rotation for critical network incidents affecting global sites

IT Support (San Francisco Office)

• Provide hands-on IT support to San Francisco office staff for hardware, software, and connectivity issues
• Triage, prioritize, and resolve helpdesk tickets in a timely manner, escalating complex issues where appropriate
• Support onboarding and offboarding of employees, including workstation setup, account provisioning, and equipment management
• Manage and maintain office AV/conferencing systems, printers, and peripheral devices
• Collaborate with the broader IT team on endpoint management, identity and access, and IT operations initiatives

Security & Compliance

• Implement and enforce network security best practices, including segmentation, access control, and threat detection
• Assist with vulnerability assessments and remediation efforts as they relate to network infrastructure
• Ensure network configurations align with company security policies and compliance requirements

Qualifications

• 3+ years of experience in IT infrastructure, network engineering, or network administration roles
• Hands-on experience with Cisco Meraki, MX, MS, and MR product lines, this is a hard requirement
• Solid understanding of networking fundamentals, including TCP/IP, BGP, OSPF, VLANs, STP, NAT, and subnetting
• Experience managing site-to-site VPNs and remote access/Client VPN solutions
• Familiarity with firewall policy management and network security principles
• Proven experience providing end-user IT support in a corporate environment
• Strong troubleshooting and diagnostic skills across both network and general IT domains
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users
• Ability to work independently, manage priorities, and coordinate across time zones

Bonus Qualifications

• Cisco certifications such as CCNA, CCNP, or Meraki SD-WAN Specialist
• Experience supporting multi-site, internationally distributed network environments
• Familiarity with Microsoft 365, Microsoft Azure, and cloud networking concepts
• Experience with network automation or scripting, including Python, Ansible, or similar tools
• Background in IT operations or systems administration in addition to networking
• Experience with OT/IoT network segmentation, manufacturing or industrial environments preferred