IT Support Technician (Desktop & End User Support) $27.00
Job Description
We are hiring IT Support Technician (Desktop & End User Support) $27.00 for a Contract position in Nashville, TN
CALL US NOW for immediate consideration! Click Apply on Web or Apply Now to view our recruiter s contact info and reach out today, we d love to speak with you!
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Note: We will NOT accept 3rd Party (C2C) Contractors
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JOB DETAILS:
Position: IT Support Technician (Desktop & End User Support)
JOB REF#: 44425 - 65469
Duration: 12 Months (Contract)
Location: ONSITE - Nashville, TN 37243
Pay Rate: $25.00 (W2 only) or $30.00 (INCORPORATED), (Not accepting 1099 or C2C)
Note: This role is 100% ONSITE (LOCAL CANDIDATES ONLY)
HOURS:
Mon-Fri 8:00 AM-4:30 PM
Seeking an on-site IT Support Technician to provide hands-on support for end-users across devices, applications, networks, and video conferencing systems. This role requires physical presence for hardware deployment, device setup, and troubleshooting, as well as strong customer service skills to support users directly.
RESPONSIBILITIES INCLUDE:
- Provide end-user support for desktops, laptops, mobile devices, and applications
- Deploy, configure, maintain, and troubleshoot hardware (ability to lift up to 50 lbs)
- Manage and resolve up to 30 support calls/tickets per day
- Administer and troubleshoot printers (server print queues and local printers)
- Perform user account management in Active Directory (password resets, account unlocks, OU navigation)
- Support iOS devices including setup, deployment, backups, restores, and account troubleshooting
- Troubleshoot network connectivity issues (VPN, Wi-Fi, LTE, internal vs. external networks)
- Diagnose and resolve application issues, including permissions and access concerns
- Provide remote support using tools such as RDP, MSRA, Teams, and WebEx
- Support video conferencing systems including Cisco Webex, Microsoft Teams, and Cisco TelePresence
- Manage and update support tickets in ServiceNow
REQUIRED SKILLS/EXPERIENCE:
- Hands-on experience with hardware deployment, setup, and troubleshooting
- Strong knowledge of Active Directory user administration
- Experience supporting iOS devices (iPhone/iPad)
- Solid understanding of network troubleshooting (VPN, Wi-Fi, LTE)
- Experience with printer administration and troubleshooting
- Familiarity with remote support tools (RDP, MSRA, Teams, WebEx)
- Experience working with ServiceNow or similar ticketing systems
- Ability to troubleshoot end-user applications and access issues
- Strong customer service and communication skills
- Ability to manage multiple tasks in a high-volume support environment
- Ability to work onsite and perform physical tasks as needed
DESIRED SKILLS:
- Worked in a IT Call Center
Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans