Regional Customer Service Manager
Job Description
Position Overview
Responsible for management of the sales team in a designated area(s) within a division (may be for entire division, depending on size and volume). Position priorities include achieving sales results while ensuring all company’s processes are followed and customer service standards are achieved. Daily interaction with sales representatives to achieve sales goals that are set by senior leadership. Ensure all sales counselors are using Company’s KBnxt Business Model, specifically our Structured Selling Process and digitized tracking tools such as C3. Work with Sales Representatives to collect and utilize competitor and market analysis to increase sales. Assist (or lead depending on size and volume of the department) with recruiting, selection, training and retention of sales representatives. Provide proper feedback and coaching on sales scorecard metrics. Identify performance gaps and offer solutions to narrow the gap.
KB Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Key Responsibilities
- Manage the sales team in designated area(s) within a division.
- Achieve sales results while ensuring adherence to company processes and customer service standards.
- Interact daily with sales representatives to meet goals set by senior leadership.
- Ensure sales counselors utilize the KBnxt Business Model, including the Structured Selling Process and digitized tracking tools such as C3.
- Collaborate with Sales Representatives to gather and use competitor and market analysis to increase sales.
- Assist or lead recruiting, selection, training, and retention of sales representatives.
- Provide proper feedback and coaching based on sales scorecard metrics.
- Identify performance gaps and offer solutions to narrow them.