Customer Service Representative
Members 1st Federal Credit Union11 months ago
Enola, PA, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Position Overview
When you join the Members 1st team, you become part of something much bigger than a credit union. You join our faM1ly—a tight-knit group with big dreams and strong values. We offer more than just competitive pay; we provide fantastic healthcare, paid benefits, opportunities for professional advancement, and a healthy work-life balance. At Members 1st, diversity, inclusion, and belonging are at our core as we serve our members, associates, and communities with passion and purpose.
Key Responsibilities
- Processing financial transactions and providing members with account information.
- Assisting with troubleshooting mobile banking issues.
- Contributing to sales goal attainment by identifying and educating members on product and service needs.
- Providing members with unparalleled experiences.
- Assisting in meeting departmental goals and individual performance metrics.
- Cards: Assist members with card-specific needs, perform card maintenance, and manage card disputes.
- Fraud: Handle fraud inquiries, report suspicious activity, and apply effective loss mitigation strategies.
- Mentor: Guide new hires during onboarding and support peers with account inquiries and escalated member concerns.
Required Qualifications
- 0-1 years of related experience
- High school diploma or equivalent in general and business knowledge
- Excellent communication and interpersonal skills
- Attention to detail and accuracy
- Familiarity with PCs and applicable software
- Thorough knowledge of credit union products, services, policies, and procedures
- Ability to operate standard office equipment and communicate effectively in English
- Capability to sit for extended periods and travel occasionally
Benefits & Perks
- Competitive Salary: Starting at $17.50+/hr with potential for higher compensation based on experience, skills, education, and location.
- Fantastic Healthcare
- Paid Benefits
- Professional Advancement: Grow personally and professionally.
- Work-Life Balance
- Inclusive Culture: Be part of a team where your individuality is accepted and respected.
Required Skills
Mentoring and team support
Attention to detail and accuracy
Excellent communication and interpersonal skills
PC and applicable software familiarity
Fraud detection and loss mitigation
Credit union products and services knowledge
Sales opportunity recognition
Troubleshooting mobile banking issues