Customer Service Representative - Patient Registration Team Lead

Position Overview

Location: Ascension Dell Children's Medical Center North

Shift:

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As our Customer Service Representative – Team Lead, you will lead the Customer Service team responsible for helping patients check into the hospital. In this role, you will oversee the day-to-day performance metrics for Patient Experience Specialists, assist in planning, organizing, directing, coordinating, and controlling activities and resources to ensure the timely and accurate processing of patients.

Key Responsibilities

• Ensure the team meets production standards, deadlines, and work schedules by maintaining high quality customer service, following proper procedures, and adhering to quality assurance, patient privacy, and confidentiality standards.
• Utilize all available resources effectively—human, physical, and technological—to support departmental functions.
• Assist with the selection, training, coaching, evaluation, counseling, and development of patient account representative staff.
• Foster a positive, upbeat, and people-oriented environment by maximizing team morale and engagement.

Required Qualifications

• High School Diploma or GED
• Excellent customer service experience
• Ability to manage multiple tasks including answering phones and typing while utilizing technology effectively
• Must be prepared to work in a hospital/lab environment and encounter illness or injuries
• Must be up to date on all vaccinations and pass a drug test and background check prior to hire
• Compensation: Base pay range of $17.39 - $25.51 per hour, determined by role, level, location, job-related skills, experience, and relevant education or training

Benefits & Perks

• Competitive benefits package
• Opportunities for career growth and professional development
• Inclusive work environment with a supportive team and positive culture
• Commitment to equal employment opportunity and community engagement