Entry-Level IT Helpdesk Assistant

Entry Level Technology Jobs4 months ago
Fullerton, CA, United States
On-site
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

Our client, a well-known company located in Fullerton, is now hiring Computer Support Assistants! The Computer Support Assistants play a key role as part of the Help Desk team—the primary hub of technical assistance and support for computer systems, hardware, and software. You will be responsible for supporting the Help Desk Support Specialists, ensuring that users receive timely and professional help with their system and computer issues.

Key Responsibilities

  • Support the Help Desk Support Specialists
  • Answer users' questions
  • Train users on basic system and computer functions
  • Address system and user issues
  • Resolve issues in a timely and professional manner

Required Skills

Computer Hardware
Software Installation
Troubleshooting
Customer Service
Technical Support
User Training