<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">TRIA are working with an exciting and growing technology business looking to add a 1st Line Support Engineer to their support team.</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">This is a fantastic opportunity for someone who enjoys solving technical issues, delivering excellent customer experiences, and developing their IT support career in a fully remote environment.</p>
</section>
<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">What you'll be doing:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Providing first-line technical support via phone, live chat and messaging channels</li>
 <li style="margin: 10px 0; line-height: 1.6;">Troubleshooting customer issues and escalating where required</li>
 <li style="margin: 10px 0; line-height: 1.6;">Supporting customer onboarding and account administration</li>
 <li style="margin: 10px 0; line-height: 1.6;">Translating customer communications and documentation between German and English</li>
 <li style="margin: 10px 0; line-height: 1.6;">Delivering a positive, professional customer experience at every interaction</li>
 </ul>
</section>
<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">What we're looking for:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Fluent German and English (written and spoken)</li>
 <li style="margin: 10px 0; line-height: 1.6;">Previous customer service or support experience</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong troubleshooting and problem-solving skills</li>
 <li style="margin: 10px 0; line-height: 1.6;">Knowledge of Windows, Mac and Linux environments</li>
 <li style="margin: 10px 0; line-height: 1.6;">Basic networking understanding</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to work effectively in a remote-first team</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience working within an ISP (Internet Service Provider) environment</li>
 </ul>
</section>
<p><strong>#J-18808-Ljbffr:</strong></p>

Help Desk Engineer

Job Description

TRIA are working with an exciting and growing technology business looking to add a 1st Line Support Engineer to their support team.

What you'll be doing:

What we're looking for:

Required Skills