Scheduler, Healthcare

Overview

Job Summary: Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments.

Responsibilities

• Responds to calls including patients, physicians, physicians’ office staff, and peers; determines the urgency of the situation and suggests appropriate referrals.
• Answers telephones for the department, prioritizes, screens, and redirects calls; answers questions, handles routine matters, and takes messages.
• Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.
• Mail each patient a letter to confirm their appointment, inform the patient about tests, and discuss necessary preparation information if the scheduled appointment is more than three days out.
• Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.
• Obtains information from patient health insurance or managed care identification cards.
• Maintains forms in all printers at all times as needed, with knowledge of all software and hardware computerized equipment.
• Works with individual physician offices and their office managers to obtain correct information for scheduling appointments.
• Performs work of equal skill and responsibility as directed; may perform higher level work in preparation for increased responsibilities or when the department requires.
• Attends required safety training programs and describes responsibilities related to general safety, department/service safety, and job-related hazards.
• Follows hospital exposure control plans for blood borne and airborne pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and collaborates as part of a department/unit team to meet goals and objectives.
• Manages the TOUGH: TOUCH program (TYSABRI Outreach: Unified Commitment to Health) through Biogen website.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and communities. We are committed to cultivating and investing in you. Our teams are comprised of collaborators, leaders and innovators that continue to build on a shared mission statement — to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Qualifications

Required

• High School Diploma or equivalent
• One year of experience in healthcare setting — preferable registration/scheduling, unit secretary or medical billing
• 30 WPM typing
• Customer service experience
• Telephone experience

Preferred

• One year of secretarial training or equivalent experience
• Experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology

Details

Primary Location: SITE - Medical Office Building West/East - 3535 W 13 Mile Rd - Royal Oak

Department Name: Primary Care HOPD - Royal Oak Prof Svcs

Employment Type: Full time

Shift: Day (United States of America)

Weekly Scheduled Hours: 40

Hours of Work: 8:30 a.m. to 5:00 p.m.

Days Worked: Monday to Friday

Weekend Frequency: N/A

Note: CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

EEO and Compliance

Corewell Health is committed to providing a safe environment and is an equal opportunity employer. We may require vaccines for on-site or hybrid work arrangements and provide reasonable accommodations to participate in the job application process or to enjoy equal benefits due to disability, pregnancy, or sincerely held religious belief.