Staff Analyst, Marketing

Position Overview

We are seeking an experienced and data-driven Staff Analyst to join our team as a senior individual contributor. This role will focus on optimizing the performance of our home repair and online marketplace platform by leveraging advanced analytics to drive strategic business decisions. You will work closely with product managers, marketing, and operations teams to analyze consumer behavior, market trends, service provider performance, and platform efficiency. As a key contributor, you will provide data-backed insights to enhance the user experience, increase platform engagement, and improve operational efficiency. While this is a remote position, we are a global company and are looking for applicants located in eastern time zones to align with our team's working hours.

Key Responsibilities

• Analyze user behavior, marketplace dynamics, and service provider performance to identify growth opportunities and areas for improvement.
• Develop predictive models to enhance marketplace matching (e.g., home repair service providers to customers), pricing optimization, and user retention strategies.
• Work cross-functionally to provide data-driven insights for feature enhancements, platform updates, and A/B testing initiatives.
• Present findings and recommendations to senior leadership, contributing to overall business strategy and platform growth.
• Create dashboards and reports to monitor key marketplace metrics (e.g., response times, job completions, user satisfaction) in real-time.
• Ensure data integrity by collaborating with data engineering teams to maintain accurate, scalable data solutions.
• Mentor junior analysts and assist in refining analytics processes, models, and reporting tools.
• Stay current with trends in the home services industry, online marketplace developments, and emerging data tools to keep our platform competitive.

Required Qualifications

• Education: Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field.
• Experience Required: 8+ years of analytical experience in an e-commerce, marketplace, or home services-related field.
• Strong proficiency in SQL and data analysis tools such as Python or R.
• Expertise in data visualization tools such as Tableau, Power BI, or Looker.
• Proven ability to develop and apply predictive models to enhance marketplace performance.
• Strong communication skills to present complex data to cross-functional teams and non-technical stakeholders.
• Ability to manage multiple projects independently in a fast-paced environment.
• Experience in coaching or mentoring junior team members.

Preferred Qualifications

• Education: Master's degree preferred in Data Science, Economics, Statistics, Business, or a related field.

Benefits & Perks

• Salary: $125,000 - $200,000 commensurate with experience and performance.
• Compensation: May vary based on factors such as cost of living.
• Benefits: Competitive year end performance bonus & equity package; full medical, dental, vision package; flexible vacation policy; pet discount plans & retirement plan with company match (401K).
• Location: Remote, with a preference for applicants located in Eastern Time zones.