MEDICAL RECEPTIONIST / CALL CENTER REPRESENTATIVE

Position Overview

Harmony Healthcare has been providing behavioral healthcare services in Las Vegas for over 30 years. As a leader in the behavioral health services industry, we serve Las Vegas unions, resorts, casinos, and local businesses. We comply with the highest industry standards in all areas of clinical service delivery and operations, and we pride ourselves on delivering excellent customer service to employees and their families in our community.
Salary: From $15.00 per hour
Schedule: Full-time
Location: 1701 W. Charleston Blvd., Las Vegas, NV 89102

Key Responsibilities

• Assisting patients with scheduling, canceling, and rescheduling mental health appointments.
• Transferring calls to appropriate departments.
• Answering calls from patients in crisis and transferring them to our clinical team.
• Responding to voice messages and cancellation messages.
• Entering patient messages into our electronic health record system.
• Verifying insurances.
• Verifying patient information (Insurance, Phone #, Address).
• Adding notes about pertinent information into patient accounts.
• Greeting patients with a warm smile and welcome.
• Collecting copay and deductible payments.
• Performing other administrative duties as assigned by Manager or Lead.

Required Qualifications

• At least 6 months Call Center experience
• Fluency in English
• Computer knowledge (Word, Excel, Typing)
• Customer Service experience
• Appointment scheduling experience
• Positive attitude
• Desire to make people feel welcome while they are seeking mental health services

Preferred Qualifications

• Knowledge of phone etiquette
• Bilingual in Spanish
• Knowledge of Mental Health and Substance Abuse is a bonus
• Knowledge of Nevada Insurance is a bonus
• Minimum of a High School education, college degree preferred
• Experience working as part of a team

Benefits & Perks

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance