(Remote/No Experience) Amazon Entry Level Live Chat Support

Position Overview

Oceanwide Repair LLC is a leading provider of repair and maintenance services, specializing in marine and industrial equipment. With a commitment to quality, safety, and customer satisfaction, we deliver innovative solutions tailored to our clients' needs while fostering a collaborative and supportive remote work environment.

We are seeking a motivated and detail-oriented Remote Email/Chat Support Clerk Assistant to join our customer support team. This entry-level position is perfect for those looking to start their career in customer service by providing exceptional support via email and chat.

Key Responsibilities

• Respond to customer inquiries through email and chat platforms in a timely and professional manner.
• Assist customers with issues related to our services, products, and account management.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to resolve complex customer issues and escalate when necessary.
• Provide product and service information to customers, guiding them through our offerings.
• Participate in training sessions to enhance your product knowledge and customer service skills.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Contribute to the continuous improvement of our support processes and customer experience.

Required Qualifications

• High school diploma or equivalent; associate degree is a plus.
• Excellent written communication skills with a strong attention to detail.
• Basic understanding of customer service principles and practices.
• Proficient in using computer systems and software applications, including email and chat platforms.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a willingness to learn.
• Previous customer service experience is a plus, but not required.

Benefits & Perks

• Competitive salarywith opportunities for advancement.
• Flexible working hoursallowing for a healthy work-life balance.
• Comprehensive training program to develop your skills and knowledge.
• Supportive remote work environment with a collaborative team culture.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for professional development and growth within the company.
• Compensation:$45.00 - $60.00/hour.