Information Technology Support Specialist

Job Title: IT Support Specialist

Location: Plano, Texas

Description

The Internal IT Support Specialist is responsible for providing technical assistance and support to employees across the organization. This role ensures the smooth operation of the company’s IT infrastructure, including hardware, software, networks, and various business applications. The ideal candidate has strong problem‑solving skills, excellent communication abilities, and a customer‑focused mindset.

Essential Functions

Technical Support

• Provide first- and second-level support for hardware, software, network, and system issues.
• Respond to user inquiries via ticketing system, email, chat, or in person.
• Troubleshoot and resolve issues related to Windows, mobile devices and business applications.
• Install, configure, and maintain laptops, desktops, peripherals, and approved software.

User Management & Systems Administration

• Manage user accounts, permissions, and access rights (e.g., Microsoft 365, Azure AD, etc.).
• Assist with onboarding/offboarding processes, including device preparation and user setup.
• Maintain inventory of IT equipment and ensure asset tracking accuracy.

Infrastructure & Security

• Monitor and maintain office network equipment (Wi-Fi, switches, VPN, firewalls).
• Support implementation of IT security policies and best practices.
• Collaborate with security or infrastructure teams to ensure compliance and system reliability.

Operations & Documentation

• Maintain and update IT documentation, including troubleshooting guides and SOPs.
• Escalate complex technical issues to appropriate teams or vendors.
• Identify recurring problems and propose improvements to processes or systems.

Technology Research & Implementation

• Research emerging technologies, tools, and best practices to improve IT operations and user productivity.
• Evaluate and test new hardware, software, and cloud services to determine suitability for the organization.
• Support pilot programs, proof-of-concept initiatives, and phased rollouts of new systems or tools.
• Collaborate with cross-functional teams to plan, implement, and optimize new IT solutions.
• Provide training, documentation, and user support during technology adoption and transitions.

Competencies

• Strong analytical and problem‑solving skills
• Customer-first mindset
• Attention to detail and accuracy
• Team player with the ability to work independently
• Ability to explain technical issues in simple, clear language
• Resourceful mindset and strong attention to detail. Willing to adapt Toyota’s culture and proficient in presenting Toyota values to customers and users.

Travel

This position may require up to 20% travel.

Required Education and Experience:

• Bachelor’s degree: in information technology, computer science or related field. preferred
• Experience in IT support, helpdesk operations, or a related technical role.
• Strong knowledge of Windows and/or Linux environments.
• Understanding of networking fundamentals (TCP/IP, DNS, VPN).
• Experience with Microsoft 365, collaboration tools, and common business applications.
• Excellent communication and customer service skills.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.