Patient Service Representative (PSR)

Position Overview

A non-exempt medical office position responsible for front office processes in the physician practice. Embark on a rewarding career with Tenet Physician Resources. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Providence Medical Partners, within El Paso Physician Network, provides primary and specialty healthcare services you can trust through an experienced team of medical professionals. Our distinguished network of providers offers high quality care with compassion for all ages and always strives to exceed your expectations.

Key Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Follows the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities, adhering to federal and state laws and regulations, and reporting issues in a timely manner.
• Greets patients entering the physician practice, answers office phones, makes appointments, confirms or reschedules appointments when necessary.
• Checks in patients and collects accurate patient demographics; enters data into the electronic system and verifies insurance details.
• Assists in checking out patients and helps with referral processing and scheduling.
• Collects co-pays, posts charges, and processes patient balances.
• Distributes information to patients regarding office policies, procedures, and practice details.
• Explains and enrolls patients in the patient portal.

Required Qualifications

• Education: High school diploma/GED required.
• Experience: Two years of customer service experience, preferably in a medical office setting.

Preferred Qualifications

• Completion of a medical office assistant program is preferred.
• Prefer healthcare management/administration certification.

Benefits & Perks

• $500 Sign On Bonus (for new hires only!)
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts and healthcare/dependent flexible spending accounts
• Employee Assistance and discount programs
• Voluntary benefits including pet, legal, accident, critical illness, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status.