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Executive IT Support

Yochana4 months ago
Dallas, TX, United States
Hybrid
Full-time
Junior Level (1-3 years)
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Job Description

Key Responsibilities to include but are not limited to:

  • Deliver world-class IT support to onsite and remote Executive / VIP end-users and their Executive Administrators / Assistants
  • Independently resolve complex, break/fix issues in person or via telephone
  • Troubleshoot Windows OS issues
  • Experience with Mac OS, iOS and Android OS
  • Expert-level experience with MS Office Suite Applications
  • Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
  • Setup and monitor high-priority executive meetings utilizing collaboration and AV services
  • Provide technical support to Office Services as needed
  • Provide recommendations regarding new technologies to better support all users
  • Perform regular walkthroughs to provide proactive support

Job Requirements:

  • Bachelor's degree or equivalent experience: (i.e. 7+ years' experience in an IT technical role)
  • Support of Executive clients within the Dallas/Fort Worth Metro area and occasionally in Clients Austin, TX (Governmental Affairs) Office. Occasional travel outside of Texas should a board meeting be held off-site
  • 7+ years' experience: in desktop hardware, operating systems, smartphones, and printers.
  • 7+ years' experience: in Microsoft products (Windows, Office, Outlook, Skype, etc.)
  • 7+ years' experience: in business communication platforms such as messaging, video conferencing, telephony etc.
  • 5+ years' experience: in "White Glove" / C-Suite support
  • Hands-on troubleshooting experience with the ability to perform under intense scrutiny and / or time constraints
  • Working technical knowledge of current protocols, operating systems, and standards
  • Strong written and oral communication skills
  • Experience working in a team-oriented, collaborative environment
  • Strong customer-service orientation with a focus on customer satisfaction
  • Highest degree of professionalism and integrity
  • Flexibility to be on call during off hours and weekends

Required Skills

Customer service
Collaboration and AV services setup
Mac OS, iOS and Android OS support
MS Office Suite expert
Hardware/software installations and upgrades
Proactive support
Windows OS troubleshooting
Business communication platforms
Professionalism and integrity
IT support