Systems Engineer II, Enterprise Services (446G)[235]

POSITION TITLE:

Systems Engineer II, Enterprise Services

JOB CODE:

446G

DIVISION:

Strategy and Accountability

SALARY SCHEDULE:

Technology Services

DEPARTMENT:

Technology Services

WORK DAYS:

235

REPORTS TO:

Director, Enterprise Services

PAY GRADE:

Rank G (NT07)

FLSA:

Exempt

PAY FREQUENCY:

Monthly

PRIMARY FUNCTION:

Responsible for the successful completion of the tasks and deliverables within the Network Operations organization; deploys the release of new technologies as well as designs, installs, configures, maintains and performs system integration testing of PC/server operating systems, related utilities and hardware; responsible for troubleshooting server problems as reported by users; researches, evaluates and recommends software and hardware products; supports web access and electronic messaging services and maintains a secure systems environment; provides new hardware specifications to users based on application needs and anticipated growth, installs new servers and maintains the server infrastructure.

Requirements

Educational Level: Associate Degree (or equivalent experience) in Computer Science that provides the required knowledge and skills in current industry principles and practices of designing, developing, and managing Enterprise-wide communications networks for both voice and data

Certification/License Required: Microsoft Certified Solutions Expert (MCSE - Server), Microsoft Certified IT Professional (MCITP - Enterprise Administrator) or other relevant certification

Experience: Minimum 4 years of experience in network engineering and systems administration

Physical Activities: Routine physical activities that are required to fulfill job responsibilities

Knowledge, Skills, & Abilities: Written and oral communication

The Board of Education and the Superintendent may accept alternatives to some of the above requirements.

Essential Duties

• Demonstrates prompt and regular attendance.
• Maintains and documents network configurations.
• Maintains and documents equipment maintenance schedules.
• Maintains and documents network access and control procedures.
• Manages network performance, taking action as appropriate.
• Maintains historical records for Network Operations.
• Participates in the development and testing of plans to continue information systems functions in the event of a disaster that interrupts normal network operations.
• Participates in development and periodic testing of security processes as they relate to the network.
• Participates in the inspections of Software Development Life Cycle (SDLC) deliverables to provide a Network Operations perspective.
• Moderates and inspects SDLC deliverables; e.g. system and network specifications, development test plans, integration test plans, and construction elements.
• Provides constructive feedback and commitment to continuous.
• Participates in the resolution of service requests from the Customer Care Center (CCC) within approved guidelines and timelines.
• Provides support and consultative services to the end-user community in response to service requests from the Customer Care Center (CCC).
• Provides input to performance objectives and performance reviews of subordinate personnel in the Network Operations organization (as applicable).
• Performs other duties as assigned by appropriate administrator.