Loan Processor Assistant

Position Overview

The Mortgage Loan Processor Assistant (LPA) partners with Loan Processors (LPs) to facilitate a smooth transaction experience for our brokers and borrowers. This entry-level role is an exciting opportunity to initiate a career in the mortgage industry. Attention to detail, passion for process, and an obsession with excellent customer service are critical. The LPA is responsible for prioritizing and executing tasks with support from an experienced loan processing mentor and advanced technology solutions. Given the exposure to sensitive personal borrower information, high levels of integrity and discretion arenon-negotiable.

Key Responsibilities

• Support Loan Processors with tasks related to ordering and receiving services such as title, appraisals, homeowner’s insurance, and verifications of employment.
• Manage statuses and follow-up communications with 3rd party mortgage service providers including appraisers and title companies.
• Collect and organize documentation for post-closing compliance quality control.
• Execute a Closing Checklist to ensure all regulated and reportable information is captured before closing a loan file.
• Demonstrate excellent verbal and written communication skills and provide prompt, warm, and memorable service.

Required Qualifications

• Minimum 1-year experience in a customer-facing service role.
• Must demonstrate high levels of integrity and discretion when handling sensitive personal information.
• Any necessary mortgage licensure will be managed by the company.

Preferred Qualifications

• Understanding and knowledge of the TILA-RESPA Integrated Disclosure Rule (TRID) is a plus.

Benefits & Perks

• Compensation Range:$37,500 - $43,500 (final offer may vary based on skill level, experience, industry-specific knowledge, education/certifications, or geographic location)
• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Medical Health support program
• M.O.R.E. Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups
• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting support
• Remote work opportunities
• Women at RE/MAX

Application Deadline:July 27, 2025

RE/MAX, LLC & Motto Mortgage are part of a world-class, industry leading organization committed to building businesses. RE/MAX Holdings, Inc. is an equal opportunity employer dedicated to diversity, inclusion, and non-discrimination in employment.

For further information on your rights as an applicant, please review the Know Your Rights notice from the Department of Labor.