VIP On-Site Desktop Support Technician
eTeam10 months ago
Cincinnati, OH, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Position Overview
A leading IT services provider is seeking an L2 Deskside Support Technician to provide on-site, second-level IT support. This role in Location: Cincinnati, Ohio involves troubleshooting hardware, software, and network issues while supporting end-user devices. Join our team to ensure smooth operations and quality service delivery.
Key Responsibilities
- Provide on-site, second-level IT support to end users.
- Troubleshoot hardware, software, and network issues.
- Support and maintain end-user devices.
- Ensure smooth operations and quality service delivery.
Required Qualifications
- Experience Required: 5–7 years of IT support experience.
- Qualifications: Strong troubleshooting skills and exceptional customer service.
- Requirements: Fluency in English.
Preferred Qualifications
- Qualifications: Spanish language proficiency is a plus.
Required Skills
Hardware Troubleshooting
Exceptional Customer Service
Fluent in English
End-User Support
Network Troubleshooting
L2 Deskside Support
Software Troubleshooting
Spanish (a plus)