VIP On-Site Desktop Support Technician

eTeam10 months ago
Cincinnati, OH, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

A leading IT services provider is seeking an L2 Deskside Support Technician to provide on-site, second-level IT support. This role in Location: Cincinnati, Ohio involves troubleshooting hardware, software, and network issues while supporting end-user devices. Join our team to ensure smooth operations and quality service delivery.

Key Responsibilities

  • Provide on-site, second-level IT support to end users.
  • Troubleshoot hardware, software, and network issues.
  • Support and maintain end-user devices.
  • Ensure smooth operations and quality service delivery.

Required Qualifications

  • Experience Required: 5–7 years of IT support experience.
  • Qualifications: Strong troubleshooting skills and exceptional customer service.
  • Requirements: Fluency in English.

Preferred Qualifications

  • Qualifications: Spanish language proficiency is a plus.

Required Skills

Hardware Troubleshooting
Exceptional Customer Service
Fluent in English
End-User Support
Network Troubleshooting
L2 Deskside Support
Software Troubleshooting
Spanish (a plus)