Experienced Call Center Marketing Manager

Position Overview

We are seeking a dynamic Call Center Marketing Manager to develop, manage, and grow a performance-driven call center marketing strategy. In this role, you will oversee a range of activities – from training, coaching, and onboarding to scheduling, forecasting, and motivating team members – all aimed at exceeding key performance indicators and driving business intelligence. Schedule: Monday-Thursday 11AM - 9PM, Friday/Saturday 9AM - 4PM, Sunday Flex with breaks and lunch/dinner breaks. Join our five‑star, Google‑rated team recognized across Ohio, Michigan, and Indiana, and benefit from recession‑proof home solutions and significant career advancement opportunities.

Key Responsibilities

• Develop, manage, and grow a performance‑driven call center marketing strategy.
• Manage paid acquired customer lead channels, including digital, social, display, TV, direct mail, print, and others.
• Develop a strong ROAS team perspective to drive high KPIs and thriving performance levels.
• Continually test, build, and optimize team performance to support sales objectives.
• Develop business intelligence through messaging content, analytic review, and conversion strategies.
• Ensure efficient call center operations through comprehensive training, coaching, onboarding, scheduling, forecasting, motivating, hiring, and monitoring practices.

Required Qualifications

• 3‑5 Years Experience in result‑proven call center marketing management.
• Ability to motivate team success through setting performance metrics.
• Excellent active listening and communication skills.
• Proven ability to manage and collaborate among connective teams and divisions.
• Pro‑active approach to manage both day‑to‑day priorities and long‑term strategy development and goals.
• Experience with CRM systems, Google Sheets, Microsoft Word, and Excel.
• A can‑do attitude to motivate, coach, mentor, and develop team members to achieve high success rates.
• Strong commitment to achieving KPIs and business intelligence success in a fast‑paced, changing environment.

Benefits & Perks

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary / Above industry base salary based on experience
• Substantial override bonus on ALL business development
• Full benefits package including PTO, health, dental, and matching 401(k)
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources